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Shipping & Returns

We aim to provide a seamless shopping experience — from order to delivery and, if needed, return. Please review our Shipping and Returns Policy below.

Shipping Policy

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your payment confirmation.

  • You will receive a confirmation email or SMS once your order is dispatched.

2. Delivery Timelines

  • Estimated delivery times:

    • Metro cities: 2–4 business days

    • Other cities/towns: 4–7 business days

    • Remote or rural areas: 5–10 business days

  • Delivery times may vary due to logistics delays, weather conditions, or peak seasons.

3. Shipping Charges

  • We offer free shipping on orders above ₹[X] (or set your local currency).

  • A flat rate of ₹[X] may apply to orders below the minimum amount.

  • Any applicable shipping charges will be clearly displayed at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your package through the courier partner’s website or our order tracking page.

Returns & Exchange Policy

1. Return Eligibility

  • We accept returns within 7 days of delivery for the following:

    • Wrong product received

    • Damaged or defective product

    • Size mismatch (for unworn and unwashed items)

  • Returned items must be unused, unwashed, with original tags and packaging.

2. Non-Returnable Items

  • Customized, personalized, or clearance sale products are non-returnable, unless received in damaged or defective condition.

  • Products showing signs of wear, damage, or odor will not be accepted.

3. How to Initiate a Return

To start a return:

  1. Email us at mzhive0306@gmail.com or call 9443491093 or 8667542131  within the return window.

  2. Provide your order ID, a brief description of the issue, and supporting images (if applicable).

  3. Our team will guide you through the return pickup or shipping process.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved returns will be refunded to your original payment method within 5–7 business days.

5. Exchanges

  • If you wish to exchange for a different size or style, we recommend initiating a return and placing a new order.

Need Help?

If you have any questions or need assistance, contact us:

Shirt Shop
Email: mzhive0306@gmail.com 
Customer Care:  +91 63690 08002 , +91 89033 10411 
Website: mzhive.in

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